Terms and Conditions
1) We offer FAST & FREE NEXT WORKING DAY DISPATCH to most UK Mainland addresses on all WEBSITE ORDERS unless clearly stated otherwise. Some items we do not export, please contact us for details and carriage costs ...also postage to Scotland, Ireland & Isle of Man etc. may be extra.
2) If you are in doubt about our current stock level of a particular item please email or phone us with your enquiry before ordering on 01904-691600 .
3) If you wish to collect your purchase from our store we can usually reserve the item for you... PLEASE PHONE TO CONFIRM DETAILS AND STOCK BEFORE YOU TRAVEL.
4) Some offers are only available through our website and may not apply in our store or by telephone order (click click is so much easier & faster than tele-sales).
5) All prices include VAT
6) All deposits are valid for a 3 month period only and cannot be refunded.
Returns
Distance Selling Act 2000 - your right to cancel
As a consumer you have the right to cancel any order deemed as a distance order, this includes telephone or internet orders. Any goods returned to us must be in original packing, undamaged, unused and unopened with all accessories. If you decide to cancel then you must first inform us in writing and return the goods within ten working days at your own cost. We advise the goods be insured as we will not accept liability for goods lost or damaged in transit.
We are entitled to deduct from any refund the full cost of any parts missing or damaged and a ten percent restocking fee will apply if the goods have been opened, unboxed or used.
Our original postage costs will be deducted from your refund.
Loss or Damage in transit
If Goods are missing or incorrect: It is your responsibility to sign for the correct number of packages as shown on the consignment note and to check the cartons for damage on arrival, we must be informed of any discrepancies within 24 hours of delivery.
If goods arrive damaged: it is your responsibility to make a note on the carrier's consignment note and to inform us within 24 hours of delivery.
Warranty
All new products supplied by Vickers Hi-Fi will have a twelve-month manufacturer`s warranty unless stated otherwise.
Should your product develop a fault and you notify us in the first 14 days of delivery then the item will be collected and a new one will be despatched as soon as possible. Please be sure the product is faulty and it is not something that you have overlooked. If the product is returned to us and found not to be faulty, then a fee will be implemented to cover collection and delivery costs and possible restocking. Please note that we will only collect the faulty unit from Mainland UK customers. Overseas customers are responsible for all return costs.
Should you suspect the product to be faulty then please contact us immediately for technical assistance.
Please be aware that any product returned to Vickers Hi-Fi should be done so in its original packaging complete with all accessories and proof of purchase.
Should the product develop a fault after 14 days then you should call for technical assistance on 01904-691600. If the fault can not be rectified over the phone, then you should return the goods back to us at your own cost making sure they are in original packing and insured, as we are not liable for any damage in transit, We will then at our discretion either repair or replace the goods in a reasonable time-scale. If the product has to be returned to the manufacturer then the time-scale will be longer and shipping costs may be charged.
Please be aware that the images on our website offer a fair representation of both colour and finish of products, and that due to varied settings on many PC monitors we cannot guarantee the colour you see online will be the same shade of colour you receive or a perfect match to any existing piece of furniture or product. Please consult the manufacturers website for full specifications and descriptions about a particular product.
Due to manufacturers restrictions some products on our website are only available in store and cannot be sold by mail order, this can affect your warranty. See our inStore page for More Information on this subject ...therefore should you wish to purchase any of these items please arrange a demonstration in store at your convenience.
Always keep original packing throughout the warranty period and if possible as long as you can.
Goods returned to us will only be accepted for repair/replacement if they are in the original packing and with the original invoice, without these the goods will be returned for you to arrange an alternative repair.
PLEASE CONTACT US BEFORE YOU SEND.
The warranty does not cover... physical or cosmetic damage, abuse, fire, theft, commercial use or attempted repair by unauthorised persons.
If in doubt please call 01904-691600 for assistance and advice.
We reserve the right to refuse our services to any prospective client.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Vickers Hi-Fi - 8 Concorde Park,
Amy Johnson Way, Clifton Moor
York YO30 4WT
TEL 01904 - 691600
